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DAMS Incorporated

We provide customers with quality products and provide high-quality services

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Frequently Asked Questions

You are asked to send us the artwork and your detailed requirements. Then we will make new samples for your review and confirmation. Sampling is for free. However you should pay us the sample fee and express fee in advance. Sample fee is refundable when the order is confirmed. We will go further to mass production as soon as all the details are confirmed. Generally speaking, production lead time is around 10-12 days, depending on the different quantity and requirements.

1. What is the minimum order quantity (MOQ) for products?

Generally according to the requirements of customers, no matter how many we can accept.

2. How long is the product warranty?

We guarantee 3 months for domestic customers; and 3 months for oversea customers but they bear the freight fee or repair some accessories for secondary purchase.

3. What's the advantage of your products?

A: 14 years of experience in production and sales, with independent brand complete variety of products of repair industry.

4. Are you accept OEM order?

Yes, of course, but we have quantity requirement, please feel free to contact our staff for details.

5. What about delivery day?

For sample with existing products, delivery within 3 days; and for customer order products in great quantity, 7 to 15 days. Generally 20-30 days for customer OEM products.

6. How about terms of payment?

A: T/T, PayPal, Western Union, Money Gram, L/C, etc.

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